| 2024 |
Wei-Lun Chang,Chatbot Service: An Integrated Framework of Customer Journey and Experiential Quality,Frontiers in Service 2024,, |
| 2024 |
Ching-Wen Chang/Wei-Lun Chang,Exploring Quick-Commerce Logistics Quality on Repurchase Intention,Frontiers in Service 2024,, |
| 2023 |
Wei-Lun Chang,Applying a Rule-Based Chatbot to Customer Service Journey: A Generational Analysis,Frontiers in Service 2023,Maastricht,Netherlands |
| 2022 |
Thi Trang Do and Wei-Lun Chang,The Consumption Behavior of OTT Media Services during Covid-19 Pandemic in Vietnam,Pacific Asia Conference on Information Systems (PACIS 2022),Sydney,Australia |
| 2022 |
Wei-Lun Chang, Ya-Ting Chang, and Thi Trang Do,Digital Transformation Framework: Motivation, Core, and Benefit,The 20th Pre-ICIS Workshop on e-Business (WeB 2022),Copenhagen,Denmark |
| 2021 |
Wei-Lun Chang and Ying Ying Yang,Application of machine learning and sentiment analysis in digital banking services,, The 20th Workshop on e-Business (WeB 2021),,Austin, Texas,USA |
| 2021 |
Ying-Ying Yan and Wei-Lun Chang,Applying Machine Learning and Sentiment Analysis to Explore Digital Banking Service Quality,The 32th International Conference on Information Management (第32屆國際資訊管理學術研討會),Taipei,Taiwan |
| 2021 |
Chih-Wei Chien and Wei-Lun Chang,Practicing Text Mining to Reveal Corporate Social Responsibility Strategy in Medical Industry,The 26th International Conference on Information Management and Practice, (第26屆國際資訊管理暨實務研討會),Yunlin,Taiwan |
| 2020 |
Wei-Lun Chang,Unlocking Risk Perception of Japanese Mobile Payment Users,AIS SIG SEC Pre-ICIS 2020 Workshop of Information Security and Privacy (WISP 2020),Virtual, |
| 2020 |
Wei-Lun Chang,Discovering Omni-channel Shopper’s Journey of Generations,The Nineteenth Pre-ICIS Workshop on e-Business (WeB 2020),Virtual, |
| 2019 |
Wei-Lun Chang,A Biological-Based Pricing Model for Service Experience: Cross-Cultural Perspective,2019 AMA Winter Marketing Educators' Conference,Austin, TX,USA |
| 2019 |
Wei-Lun Chang,Discovering the Association between Viewers’ Traits and Post-Viewing Behavior of Online Videos",,2019 AMA Winter Marketing Educators' Conference,Austin, TX,USA |
| 2019 |
Wei-Lun Chang,Discovering the Personality Traits of Opinion Leaders in Social Networks,Frontiers in Service 2019,Singapore,Singapore |
| 2019 |
Wei-Lun Chang,Perceived Risks Toward Mobile Payment Adoption: A Three-Country Analysis,Pre-ICIS Workshop on Information Security and Privacy (WISP),Munich,Germany |
| 2018 |
Wei-Lun Chang,Risk in Sharing Economy: A Sentiment Analysis,2018 Academy of Marketing Science Annual Conference (AMS),New Orleans, Louisiana,USA |
| 2018 |
Wei-Lun Chang,The Influence on Twitter: A Sentiment Analysis,Pacific Asia Conference on Information Systems (PACIS),Yokohama,Japan |
| 2018 |
Wei-Lun Chang,Will Sentiments in Comments Influence Online Video Popularity?",International Workshop on Big Social Media Data Management and Analysis, in conjunction with the 2018 IEEE BigData Conference,Seattle, WA,USA |
| 2017 |
Wei-Lun Chang,Hedonic Experience: Applying System Dynamics to Explore Customer Re-Patronizing Intention,2017 AMA Winter Marketing Educators' Conference,Orlando, Florida,USA |
| 2017 |
Wei-Lun Chang,Using Sentiment Analysis to Explore the Degree of Risk in Sharing Economy,International Workshop on Big Social Media Data Management and Analysis, in conjunction with the 2017 IEEE BigData Conference,Boston, MA,USA |
| 2017 |
Wei-Lun Chang,The Power of Emoticon in Social Media,23rd Americas Conference on Information Systems (AMCIS),Boston, MA,USA |
| 2017 |
Wei-Lun Chang and Tung-Yi Wu,How Much Do You Need to Pay? A Service Experience-Based Pricing Model in the Performing Arts Industry, 2017 Frontiers in Service Conference,New York, NY,USA |
| 2017 |
Wei-Lun Chang and Hsiao-Chiao Tseng,A Blended Model for Emoticon and Text in Social Media, 2017 Frontiers in Service Conference,New York, NY,USA |
| 2016 |
Wei-Lun Chang,Measuring Influence on Social Media: A Sentiment Perspective,2016 Academy of Marketing Science Annual Conference,Orlando, Florida,USA |
| 2016 |
Wei-Lun Chang and Yi-Pei Chen,A Sentiment-Based Model for Credible Online Reviews,2016 AMA Winter Marketing Educators' Conference,Las Vegas, Nevada,USA |
| 2016 |
Wei-Lun Chang and Jia-Ying Chen,Applying Mental Account and Justice Theory to Service Recovery: A System Dynamic Perspective,SERVSIG,Maastricht, Netherlands,Netherlands |
| 2016 |
Wei-Lun Chang and Thomas J. H. Allen,Amazon and Alibaba: Competition in a Dynamic Environment,Pre-ICIS Workshop of the Fifteenth Workshop on e-Business (WeB 16),Dublin,Ireland |
| 2016 |
Wei-Lun Chang,What is your Influence on Social Media? A Sentiment Perspective,15th European Conference on Research Methodology,London,UK |
| 2015 |
Wei-Lun Chang,Discovering the Voice from Travelers: A Sentiment Analysis for Online Reviews,Pre-ICIS Workshop of the Fourteenth Workshop on e-Business (WeB 15),Fort Worth, Texas,USA |
| 2015 |
Wei-Lun Chang,Service Coopetition Under Alliance: A Competitive Dynamics Perspective,2015 Academy of Marketing Science Annual Conference,Denver, Colorado,USA |
| 2015 |
Wei-Lun Chang,Coopetition or Cooperation Under Alliance? AMC Competitive Dynamics Viewpoint,2015 Academy of Management Meeting,Vancouver, BC,Canada |
| 2015 |
Wei-Lun Chang and Cheng-Bin Li,Cooperate Or Not for Online Services? A Game Theory Perspective,3rd International Conference on Serviceology (ICServ 2015),San Jose, California,USA |
| 2014 |
Wei-Lun Chang, Cheng-Bin Li, and Hao-Chun Ting,Exploring the Drifting Behavior on Different Social Media,IIAI International Conference on Advanced Applied Informatics 2014 (ESKM E-Service and Knowledge Management),Kitakyushu,Japan |
| 2014 |
Wei-Lun Chang and Chien-Fang Jung,A Synthesized Learning Approach for Personalized Recommendation in Tour Service,Pre-ICIS Workshop of the Thirteenth Workshop on e-Business (WeB 14),Auckland,New Zealand |
| 2014 |
Wei-Lun Chang and Chia-Ling Chiu,Service Alliance of Airline Companies: The Viewpoint of AMC Dynamic Competition Analysis,2014 Frontiers in Service Conference,Miami, Florida,USA |
| 2014 |
Wei-Lun Chang, Cheng-Bin Li, and Ya-Ling Wu,Investigating Online Service Alliance in a Signaling Game,International Consortium for Electronic Business,Taipei,Taiwan |
| 2014 |
Wei-Lun Chang, Guan-Rong Chen, and Yueh-Chen Wen,Discovering Key Actors of Group on Social Media for Effective Management,IIAI International Conference on Advanced Applied Informatics 2014 (ESKM E-Service and Knowledge Management),Kitakyushu,Japan |
| 2013 |
Wei-Lun Chang and Ling-Yao Huang,A Two-Step Approach for Mining Service Cooperation,10th International Conference on Information Technology (ITNG 13),Las Vegas, Nevada,USA |
| 2013 |
Wei-Lun Chang, Carol W. Hsu, and Hui-Chi Chang,Mining Service Brands: Evolution of Customer Apparel,2013 Frontiers in Service Conference,Taipei,Taiwan |
| 2013 |
Ling-Yao Huang and Wei-Lun Chang,Modeling Service Experience Optimism,19th Americas Conference on Information Systems (AMCIS),Chicago, Illinios,USA |
| 2013 |
Shu-Yi Meng and Wei-Lun Chang,Service Cooperation in Alliance: A Shapley Value Perspective,19th Americas Conference on Information Systems (AMCIS),Chicago, Illinios,USA |
| 2013 |
Wei-Lun Chang, Chia-Ling Chiu, and Chien-Fang Jung,Service Alliance in Competition: A Game Theory Perspective,19th Americas Conference on Information Systems (AMCIS),Chicago, Illinios,USA |
| 2013 |
Wei-Lun Chang and Pao-Sheng Huang,Service Idealism: The Sense Perception of Personality,2013 AMA Winter Marketing Educators' Conference,Las Vegas, Nevada,USA |
| 2012 |
Wei-Lun Chang and Arleen N. Diaz,How Can Social Networks Help Us Meaure Trust Online?,9th International Conference on Information Technology (ITNG 12),Las Vegas, Nevada,USA |
| 2012 |
Wei-Lun Chang and Hui-Chi Chang,Service Branding: The Sign of Apparel,2012 Academy of Marketing Science (AMS) Annual Conference,New Orleans, LA,,USA |
| 2012 |
Wei-Lun Chang, Yen-Hao Hsieh, and Pei-Hung Hsieh,Service Mining: Technology, Management, and Application,21st International Conference on Management of Technology (IAMOT 2012),Hsinchu,Taiwan |
| 2012 |
Wei-Lun Chang, ",The Path from Sound to Brand on Customer Intention,2012 AMA Winter Marketing Educators' Conference,St. Petersburg, FL,USA |
| 2012 |
Wei-Lun Chang, Yen-Hao Hsieh, and Hui-Chi Chang,Service Mining: Concept and Opportunity,18th Americas Conference on Information Systems (AMCIS),Seattle, WA,USA |
| 2012 |
Ling-Yao Huang, Yi-Huan Lin, and Wei-Lun Chang,Correlated Services Investigation: Las Vegas,18th Americas Conference on Information Systems (AMCIS),Seattle, WA,USA |
| 2011 |
Wei-Lun Chang and Hui-Chi Chang,A Dynamic System of E-Service Failure, Recovery and Trust,The 15th Pacific Asia Conference on Information Systems (PACIS 2011),Brisbane,Australia |
| 2011 |
Wei-Lun Chang,A Social Network Based CBR System for Quality Group Decisions,International Conference on Information and Communication Technologies and Applications (ICTA 2011),Orlando, FL,USA |
| 2011 |
Wei-Lun Chang,Two Steps for Self-Organized Social Network Pre-Construction,2011 IEEE International Conference on Systems, Man, and Cybernetics,Anchorage, Alaska,USA |
| 2011 |
Wei-Lun Chang and Sian-Ting Lin,Analyzing Personality Correlation of Social Network in Organizations,The First Workshop on Social network Analysis in Applications (SNAA) conjoint with 2011 International Conference Advances in Social Networks Analysis and Mining,Kaohsiung,Taiwan |
| 2011 |
Wei-Lun Chang and Yu-Jyun Lin,Using Fuzzy Theory to Explore the Appropriateness of Customer-Oriented E-Service Cooperation,8th International Conference on Information Technology (ITNG 11),Las Vegas, Nevada,USA |
| 2010 |
Wei-Lun Chang," , Saint Louis, Missouri, USA, December 11st, 2010.,Revisiting Customer Value for Recommending Customer Relationship Management E-Services,Pre-ICIS (9th) Workshop on e-Business (WeB 10),,USA |
| 2010 |
Wei-Lun Chang and Hsieh-Liang Lin,The Impact of Color Traits on Corporate Branding,2010 AMA Winter Marketing Educators' Conference,New Orleans, LA,USA |
| 2010 |
Wei-Lun Chang and Yen-Ting Chang,The Effect of Nonmusical Sound for Corporate Branding and Consumer Behaviour,2010 AMS Cultural Perspectives in Marketing Conference,Lille,France |
| 2010 |
Wei-Lun Chang and Chia-Yun Ho,A Mixed-Initiative Model for Quality-Based E-Services Pricing,7th International Conference on Information Technology (ITNG 10),Las Vegas, Nevada,USA |
| 2010 |
Wei-Lun Chang and Zih-Siang Lin,A Cluster-Based Approach for Automatic Social Network Construction,2010 IEEE International Conference on Social Computing (SocialCom-2010),Minneapolis, Minnesota,USA |
